DELIVERY

For the e-commerce service, Ca' Brusà makes deliveries using specialized carriers. Purchased products are directly delivered to the address indicated during the purchasing procedure. 

Each shipment contains the ordered merchandise and the related accompanying documentation.

Delivery times can change according to the destination.
Delivery to the Customer’s home requires a contribution according to the total weight of the purchased merchandise and its destination.

It is the Customer’s responsibility to check if the package is intact, not damaged neither wet upon delivery. The client should accept the delivery only after he checked everything, or he should refuse the package. 

If the merchandise arrives broken or damaged, Ca’ Brusà undertakes to arrange the substitution of the product at its own expense, only and exclusively if the receiver will have certified the rupture or the damage in the presence of the carrier that made the delivery or if he indicated GOODS UNCHECKED on the accompanying document.

In case there wouldn’t be any match between the order and the delivery, the Customer will have to contest it by making a phone call or sending an e-mail through the page Contact us.